RETURNS & EXCHANGES
We do everything we can to leave you feeling delighted with your experience with us @ekastories. As a company policy we do not provide refund on any product sold. The product bought will only be accepted for replace if they are intimated with in 3 days after the delivery and are in perfect condition with no damage, stains or marks whatsoever. If for some reason, you are unsure of the size or we’ve missed a spot and you’d like to exchange them, you can write to us at email@example.com and someone from our customer care team will contact you within 1-2 business days and will guide you through the process of returning and exchanging the pieces. They may request for further information/photographs to assess your return request. Please do assist them.
- Replacement is only applicable with the products of equal price value or more.
- No Returns or Exchanges for Sale products
- Since most of the items are made to order for which we accept only exchanges, refund is not applicable. We give store credit of 3 months validity.
- If any Flash sale or additional discounting will be initiated on the website Ekastories won't be liable to give credit notes or any other kind of compensation to the people who have purchased the same product previously from the website on MRP or lower discounts.
HOW TO EXCHANGE?
You must inform us within 3 days of delivery of the product. Please send us an email to firstname.lastname@example.org with order no and attach an image of the piece purchased. Once you have mailed us, please ship out the pieces to the following address:
PRINCIPAL OFFICE / MANUFACTURING UNIT ( Return Address )
Ekastories shop No. 1, Benzer apartment Off Yari Road Versova Andheri West
Mumbai, Maharashtra 400061
Phone: 90825 71905
The cost for shipping the product back to us is to be borne by you. When we deliver your corrected pair, we will take care of the shipping. For all International exchanges and returns, the customer will have to bear all shipping charges as well as customs charges if applicable.
Please ensure that the product is in its original condition and packaging. Item(s) which show signs of wear and/or being worn before will not be eligible for returns or exchanges. We would require all original papers to be returned with the product.
we reserves all rights to inspect the condition of the product before processing any returns or exchanges..
As a company policy we do not provide refund on any product sold. Once the pieces are sold they can be exchanged for replacement or a credit note (provided the aforementioned terms and conditions are met).
Post Script- All custom made orders are non-returnable.
- We don’t do free international shipping. The cost of the courier needs to be borne by the customer.
- Your card will be billed by the payment gateway when your payment is confirmed and subsequently the package will be shipped to its final international destination.
- We try our best to ship our pieces to you within 10-15 days.
- The shipping time for customised orders and out of stock products would however be longer and we would keep you posted about the approximate delivery date post ordering as well. These delivery times are subject to location, distance and our logistics partners.
- You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
- We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
- It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
TERMS AND CONDITIONS
All the content included on this site, such as text, graphics(the ones copyright EKASTORIES, logos, designs, images, digital downloads, data compilations, and software, is the property of EKASTORIES and protected by India and International copyright laws.
Our visual content on the website showcases our inspiration behind every creation. Please note these images have been sourced via the internet and are not being used for commercial purpose. They are merely to express the story and mood behind every piece.
Each of our products and prints are the intellectual property of EKASTORIES. These pieces and prints can not be used without our consent and are protected by India and International copyright laws.
By visiting www.ekastories.com, you agree that the laws of India, under the Mumbai jurisdiction, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and EKASTORIES or its affiliates.
FABRIC AND PRINTING DISCLAIMER
We use premium fabrics for all our garments hand sourced by our team. All our prints are Digitally printed and may marginally vary in each batch of print. All photographs are for representation purpose and are shot to try and look as close as possible to the original product ordered but may have marginal colour variations from the actual product.
Each of our pieces is hand-crafted and made with a lot of love and care. We use hand-loom/organic fabrics. Our detailings are also hand-done, and we use one of a kind buttons/trims/patches/embroideries.
We request you to look after each piece with utmost care. All pieces are colour tested, but we mention specific care instructions for each piece on our website. Please do read these carefully. Also read the tags on the inside of the garments carefully. Some pieces are dry clean only. The right care is necessary to maintain longevity of handcrafted pieces.
Since we work largely with Bemberg cotton.
If you’d like to feature our pieces as part of your retail store or would like to make a bulk purchase, please contact us at email@example.com or call us at +91 90825 71905